Q: How do I send my watch for repair?
A: Bring along your watch to the outlet where you purchased it. Our representative will assist you in taking care of the repair of the watch.

Q: What’s the warranty period for the watches purchased?
A: For most brands, the warranty period is 1 year, subject to terms and conditions.
Some brands have 2 years, such as Titan and Wenger. For Ingersoll, warranty period is lifetime.

However, warranty is void under the following conditions:
• Damage, caused by accident or misuse by improper handling of the watch.
• Scratches to the case strap, and other components caused by accident.
• Damage caused by alterations to the watch by anyone other than authorized dealers.
• Moisture damage caused to watch that is not “water resistant”.
• Moisture damage to watch that is “water resistant” due to opening of the watch by the user.

Q: How to tell if a watch is authentic or fake?
A: Identify these five factors:

Material. The material, finishing, and color of counterfeit watches will sometimes be slightly off. Gold watches should also be hallmarked (you can always ask to get the watch tested to be safe).

Weight. Counterfeit watches are usually made with cheaper materials and are lighter than the original.

Type faces and engravings. Engravings on fine watches are generally sharper and more distinct. Type faces can differ in size and shape, too, and the really bad counterfeit watches will have spelling errors.

Movement. The most important thing to look out for is the watch’s movement. No matter how good a counterfeit watch looks, it’s not going to have better movement than the real thing. Consult with a watch expert and have him or her examine the watch and its internal mechanisms.

Sound. Another factor that can tell you how good the movement is can be the sound of the watch. Most really fine watches have extremely smooth mechanisms, which means there won’t be the ticking sound you expect with cheaper watches. If the watch ticks loudly, don’t buy it.